In the Democratic Republic of Congo (DRC) there is an ongoing humanitarian emergency and a per capita income among the lowest in the world. It is a country recovering from, among many things, disinformation campaigns.
The Service provides information on Health, including Sexual and Reproductive Health, and Cholera and Yellow Fever Prevention. Sexual and Reproductive Health includes subtopics on Puberty, Menstrual Cycles, Family Planning, Pregnancy, STD and HIV Prevention, and Sexual Violence.
The Service in the DRC uses the “42502” short code rather than “321.”
Service 42502 launched in DRC in March 2017.
The Service provides trusted information available to anyone with access to a mobile phone, in French, Swahili, and Lingala with plans to add Kikongo and Tshiluba.
Vodacom’s 42502 Service is extraordinary in that it is offered in several national languages in order to respond to the information needs of every Congolese person, no matter their level of education or literacy.
—Anaiah Bewa, Director of Corporate Affairs, Vodacom Congo