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Democratic Republic of Congo

Community fish-farming ponds in the rural town of Masi Manimba, DRC
Community fish-farming ponds in the rural town of Masi Manimba, DRC by DFID (CC BY-SA 2.0)
With five official languages (and hundreds more spoken), limited literacy rates, and only 14 percent of households connected to the electricity grid, the 3-2-1 Service is a game-changer delivering life-saving information to the most vulnerable communities in DRC.

The current content includes information on Agriculture, Clean Water and Sanitation (WASH), Decent Work and Economic Growth, Democracy & Governance, Environment & Global Climate Change, Financial Services, Gender Equality, Good Health and Well-being, No Poverty, Working in Crisis & Humanitarian, Zero Hunger.

Our partners support these goals with topics, messages, designed and tested to engage with DRC’s diverse population. (See below.)

All content is available in: French, Lingala, Swahili, Kikongo, Tshiluba.

The 3-2-1 Service in the DRC uses the “42502” short code rather than “321.”

Service 42502 DRC

 

 

Service 42502 launched in DRC in March 2017.

Vodacom’s 42502 Service is extraordinary in that it is offered in several national languages in order to respond to the information needs of every Congolese person, no matter their level of education or literacy.

—Anaiah Bewa, Director of Corporate Affairs, Vodacom Congo

Vodacom DRC

Vodacam DRCVodacom currently holds the largest share of the DRC market, with about 12 million subscribers. Through coordinated programming, new subscribers are consistently being acquired, while current subscribers remain loyal customers.

Partners in DRC

ELAN RDC
ÉLAN RDC
Content: Financial Education, Agriculture, Business Development Services
BCDC Partner Logo - DRC
Banque Commerciale du Congo
Content: Financial Inclusion
Advans Partner Logo - DRC
Advans Banque Congo
Content: Financial Inclusion
Pathfinder International
Pathfinder International
Content: Sexual and Reproductive Health

Viamo
Viamo
Technology Platform, Marketing, Content Partner Support, Content Development
UNICEF Partner Logo - DRC
UNICEF
Content: Yellow Fever and Cholera
Oxfam Partner Logo - DRC
Oxfam International
Content: Protection and Gender
CARE
Content: Sexual and Reproductive Health

Population Media Center
Population Media Center
Behavior Change Audio Production
GIZ
GIZ
Content: Financial Inclusion
Johns Hopkins Center for Communication Programs
Johns Hopkins Center for Communication Programs
Content: Sexual and Reproductive Health

About 3-2-1

The 3-2-1 Service provides trusted information to mobile phones, on‑demand, when people need it. The service is free. The text and audio messages are in local languages.

Learn more about the 3-2-1 Service

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Partners

HNI
Airtel Uganda
Cellcard
Telenor
Grand Challenges Canada
Indosat Ooredoo
GSMA
Nepal Telecom
MTN Zambia
Orange Mali
Roshan
USAID
Vodacom Tanzania
Vodafone Ghana
Viamo

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