Access to information on mobile phones through the internet is still out of reach for the majority of Rwanda’s people, the majority of whom use simple mobile phone devices.
The 3-2-1 Service in Rwanda operates under the shortcode 845 and is the first of its kind in the country. Besides providing information on health, legal aid and financial education, it is providing daily news and dynamic weather forecasts available in audio on simple mobile phones.
The current content includes information supporting Agriculture, Climate Action, Democracy & Governance, Financial Services, Good Health and Well-being, and Peace and Justice Strong Institutions.
Our partners promote these goals with topics, messages designed and tested to engage with Rwanda’s diverse population. (See below.)
All content is available in Kinyarwanda.
The Service in Rwanda uses the “845” short code rather than “321”.
I didn’t know I could appeal a mediation decision in court, now I do.
— 8-4-5 Service user from Kamonyi district who accessed Legal Aid messages
The 3-2-1 Service launched in Rwanda in January 2018.
There are more than 9 million mobile phone subscribers in Rwanda in 2018. MTN Rwanda enjoys a 45 percent market share according to the latest reports from the Rwanda Utilities and Regulatory Authority.